Patient Support Programs for patients with chronic diseases

Lasting improvement in the quality of life for every patient

Vilua’s patient support programs help people with a chronic disease to improve their quality of life on a lasting basis. Here, the primary goal is to empower patients and give them more self-confidence in dealing with their medical condition.

We encourage patient empowerment and help patients to lead an independent life.

Patient Support Program schedule

medical diagnosis by a physician and introduction to the program

registration

introductory discussion with a qualified systemic coach

individual patient support with the aid of apps, Vilua’s coaching tool and other digital services

telephone coaching sessions aimed at implementation of the self-defined goals and improvement of the patient’s well-being

getting to know each other, information, defining of goals

Learn more about Vilua’s Patient Support Programs

Assistance in adhering to therapy program

Helping the patient in coming to terms with the illness

Improving the patient’s quality of life

Ensuring that medication is used correctly

Vilua’s Patient Support Program is not meant as a substitute for medical assistance and expert caregiving services. It can, however, supplement and support the efforts of doctors and other medical staff in a user-oriented, sustained and unhurried manner.

Assistance in adhering to therapy program

Improving the patient’s quality of life

Helping the patient in coming to terms with the illness

Ensuring that medication is used correctly

Details of the Vilua Patient Support Program
Patients often have a long bumpy ride between initial diagnosis and a satisfactory, fulfilled life. Vilua’s Patient Support Program helps them to master this journey with confidence and success – professionally assisted by digital apps and Vilua’s competent health coaches.

Comprehensive support in dealing with the disease

The patient learns about the Patient Support Program from his GP/specialist, from the health insurance provider, through his/her own research or a self-help group etc., and then registers for the program.
The personal coach contacts the patient by telephone or communicates with him/her digitally using the coaching tool.
Coach and patient communicate via various channels, e.g. telephone, digital services, SMS, e-mail and videos.

Focus on long-term behavioural changes

Certified systemic health coaches with a life-science background and who participate regularly in further training on the specific illness assist patients using a holistic approach.
The personal coach analyses the patient’s typical behavioural patterns and discusses these with him or her. In this way, health-related goals can be defined and individually adapted.
In the course of coaching, subjects such as nutrition, activity, stress, medication and how to deal with the illness are discussed.
Additional digital services support the individual coaching program.
A distinction between the program and medical consultation is maintained at all times. The coach does not interfere with medical therapy and always refers the patient to his physician in case of doubt.

Successful conclusion: evaluation

Patient and coach regularly discuss what success has been achieved and to what extent targets have been reached.
The coaching program Is concluded with comprehensive assessment and evaluation. The results are also fed back into measures to optimize and enhance the program.

Learn more about our personal competency

Details of the Vilua Patient Support Program
Patients often have a long bumpy ride between initial diagnosis and a satisfactory, fulfilled life. Vilua’s Patient Support Program helps them to master this journey with confidence and success – professionally assisted by digital apps and Vilua’s competent health coaches.

Comprehensive support in dealing with the disease

The patient learns about the Patient Support Program from his GP/specialist, from the health insurance provider, through his/her own research or a self-help group etc., and then registers for the program.
The personal coach contacts the patient by telephone or communicates with him/her digitally using the coaching tool.
Coach and patient communicate via various channels, e.g. telephone, digital services, SMS, e-mail and videos.

Focus on long-term behavioural changes

Certified systemic health coaches with a life-science background and who participate regularly in further training on the specific illness assist patients using a holistic approach.
The personal coach analyses the patient’s typical behavioural patterns and discusses these with him or her. In this way, health-related goals can be defined and individually adapted.
In the course of coaching, subjects such as nutrition, activity, stress, medication and how to deal with the illness are discussed.
Additional digital services support the individual coaching program.
A distinction between the program and medical consultation is maintained at all times. The coach does not interfere with medical therapy and always refers the patient to his physician in case of doubt.

Successful conclusion: evaluation

Patient and coach regularly discuss what success has been achieved and to what extent targets have been reached.
The coaching program Is concluded with comprehensive assessment and evaluation. The results are also fed back into measures to optimize and enhance the program.

Learn more about our personal competency